BDO says it got reports of likely compromised ATMs, urges affected clients to contact bank

June 16, 2017 - 1:55 PM
As the market breached the 8,300 ceiling Tuesday, retailers and banks advanced, with Puregold Price Club Inc. and BDO Unibank Inc. rising to all-time highs at the end of trading. INTERAKSYON FILE

MANILA, Philippines – Did you lose money in your bank account even if you didn’t withdraw any cash from your ATM card?

If you did, report it at once to BDO Unibank, Inc.

The country’s largest bank on Friday, June 16, issued a public advisory that it had “obtained reports of potentially compromised ATMs, following reported losses from cardholders.”

“Customers with unauthorized transactions may reach out to the bank via formal channels so that their cases may be properly investigated and, where confirmed as impacted, may be reimbursed,” BDO said.

“BDO would like to reassure the public that it exerts all efforts to protect its cardholders and their transactions,” it added.

Bank sources said the reported incidents of unauthorized withdrawals via compromised ATMs were isolated but BDO wanted customers to know that the company has a quick recourse to address transaction irregularities.